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| Frequently Asked
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Have a question about OnlineSafetyPAL? |
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come to the right place for help. Please take a look
at our Frequently Asked Questions below. If you still
have a question, please use our contact
us page and we will be glad to help you. |
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General |
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Membership |
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Trial Membership |
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Gift Membership |
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My OnlineSafetyPAL Account |
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Installation and System Requirements |
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Ordering, Pricing and Payment Options |
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Support |
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General |
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What is OnlineSafetyPAL?
OnlineSafetyPAL is the world's best
product for recording every detail of
computer and Internet activity on your
computer at home, office or school.
OnlineSafetyPAL contains five recording
tools that are combined into one powerful
application that features: Email recording,
Chat and Instant Message recording,
Website recording, Keystroke recording
and VCR-like screenshot recording. All
five tools record simultaneously, secretly
saving the data to a hidden location
on the PC. All this detail is viewable
in a report format online or the reports
can be downloaded from your OnlineSafetyPAL’s
account to your computer. |
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and recording, OnlineSafetyPAL has an
alert system that will inform you when
a family PC being monitored has been
used in an inappropriate manner e.g.
use of keywords, phrases and actions
like filling out online registration
forms, auction bids, billing information
containing home addresses and credit
card information or anything else that
you specify. OnlineSafetyPAL will be
"on alert", notifying you
immediately at the email address you
specified or through a text message
on your mobile phone (where available
and your carrier may charge you for
the message). The detailed report will
be available for your viewing in your
account at OnlineSafetyPAL.com.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL. |
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Why
OnlineSafetyPAL is better than any other
Internet safety software?
OnlineSafetyPAL offers many features
other software does not. Here are just
a few examples:
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OnlineSafetyPAL
will monitor BOTH incoming and
outgoing activity in chats, instant
messages, email and more where
as most other programs only record
what the user types.
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Screens are
captured by keywords, phrases
and various actions taken on the
web. These triggers are set during
the initial setup and could be
changed either from the target
PC or by logging into your OnlineSafetyPAL
account from any computer. Most
other programs do not offer this
feature and the programs that
do offer screen captures will
capture for only preset times.
OnlineSafetyPAL watches for various
triggers you enter such as your
last name, telephone number, violent,
lewd or offensive phrases, filling
out online registration forms,
auction bids, billing information
containing home addresses and
credit card information or anything
else that you specify. We let
you customize OnlineSafetyPAL
to work around your unique needs.
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Based on the
reports you get on your child’s
Internet activity & your own
value system, you can block sites
either partially or completely.
Most other programs do not offer
detailed reports that can be accessed
by you at anytime from anywhere.
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You can also
use OnlineSafetyPAL to limit the
time your children spend surfing
the web by choosing a window of
time during the initial setup.
This will help your children in
using their time on the web. Remember
a child or teenager's excessive
use of online services or bulletin
boards, especially late at night,
may be a clue that there is a
potential problem.
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Click
here to sign up for a FREE
7-day trial of OnlineSafetyPAL. |
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How invisible
is OnlineSafetyPAL?
OnlineSafetyPAL is built using state-of-the-art
stealth technology. It is practically
impossible to find OnlineSafetyPAL by
most PC users. You can't find the OnlineSafetyPAL
in the add/remove programs menu, start
menu or the task bar. It is invisible
in the Task Manager's Application menu.
You can't even see it in the Task Manager's
process list or search for the program.
The only way to find and uninstall the
monitoring is known to our members.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL.
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Who Should
Use OnlineSafetyPAL?
We think all proactive parents should!
OnlineSafetyPAL is a powerful tool helping
you to virtually look over your child’s
shoulder when he/she is online. With
our easy to read reports and alert system
available to your from anywhere you
can keep track of all activity on your
home PC. To learn more about the features
of OnlineSafetyPAL click
here.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL. |
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Am I allowed
to install this software on somebody
else's computer?
No, absolutely not! You may only install
OnlineSafetyPAL on a computer that you
own. Before you install the software,
you must agree to use it only on a computer
you own. |
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How does
it work?
It is simple! Sign up for a FREE 7-day
trial membership at the OnlineSafetyPAL
website. Once you have registered we
will send you a welcome email with your
log in information and installation
instructions. Use that information to
login and download the OnlineSafetyPAL
software on your PC. After following
simple and easy to follow instructions
to download, install and setup you are
ready to protect your children while
they are online.
For more detail on how it works please
click
here.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL.
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Why
should I monitor my kids?
Parents want their kids safe. Safe
at school, the mall, on vacations,
anywhere. When it comes to the Internet
a lot of parents don't know where
their kids go. THEY CAN GO ALMOST
ANYWHERE! You can't sit and watch
them all day so what can you do? It
may not always be possible to have
close parental supervision with your
children. This is where OnlineSafetyPAL
can help by keeping an eye on the
online activities of your children
and reporting them back to you. OnlineSafetyPAL
is fast, safe, and will give you peace
of mind.
As an example of online
dangers that our children face,
Yahoo Magazine recently reported on
young girls who would send photos
to anyone who would buy them a gift
from their wish list. They estimated
over 70,000 girls under the age of
18 are doing this. All from home!
For more on the online dangers &
sobering statistics that face our
families, click
here.
We want to provide parents with a
powerful tool to protect children
who go online. We have tried to make
it as easy as 1..2..3. You can start
out with a FREE 7-day trial membership
and determine if OnlineSafetyPAL is
helpful.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL.
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Does monitoring
the family PC really work?
Yes! Both for parents and children.
It allows safe and honest communications
to take place. Everyone has the opportunity
to participate and be honest. |
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Why not just
filter the Internet?
Filtering is a good start, especially
for younger children. Older kids soon
learn ways around some filters and filters
don't do anything with Instant Messengers,
chat rooms, and web-based email. The
only way to know what is really happening
with all online activities on your family
PC from anywhere in the world is to
use OnlineSafetyPAL.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL.
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Is OnlineSafetyPAL
like other Internet monitoring programs?
No, we at OnlineSafetyPAL do not believe
that filters are very effective. There
are more than 1,000 pornographic or
gambling websites being launched everyday.
Nobody can keep that list current and
up-to-date. The filtering software often
don't catch the web sites you want keep
your children away from, and they often
filter completely legitimate sites.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL.
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Membership Questions |
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How do I
subscribe to OnlineSafetyPAL?
It is simple! Sign up for a FREE 7-day
trial membership at the OnlineSafetyPAL
website. Once you have registered we
will send you a welcome email with your
log in information and installation
instructions. Use that information to
login and download the OnlineSafetyPAL
software on your PC. After following
simple and easy to follow instructions
to download, install and setup you are
ready to protect your children while
they are online.
For more detail
on how it works please click
here.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL. |
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How do I
cancel my OnlineSafetyPAL membership?
You can cancel your membership anytime
by signing in to your OnlineSafetyPAL
account and then clicking on the "Cancel
Account" button. This link/button
is available to you once you log in
to your account. Please note that there
is no refund for cancelled membership
once the FREE 7-day trial period is
over. |
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Does
OnlineSafetyPAL come with a money-back
guarantee?
Yes - We offer a FREE 7-day trial
membership for you to try out OnlineSafetyPAL.
If OnlineSafetyPAL does not perform
as advertised, simply click on the
"Cancel Account" button
in members’ area within the
FREE 7-day trial period. Our customer
support staff is available 7-days
a week, and we will do our very best
to make sure the service performs
to your satisfaction.
Please note that we do not provide
refunds once the FREE trial period
ends. If for some reason you are not
satisfied with OnlineSafetyPAL please
sign in to your account and click
on "Cancel Account" during
the 7-day trial period.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL. |
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about security of the recorded
data? OnlineSafetyPAL
uses several methods to ensure
that your information is secure.
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User
Name and Password: Your
user name (Login Email Address)
is a unique identifier and
only you have the access
to it. You should use strong
passwords and any password
is secure as long as you
don't share it with anyone.
Following a simple common
sense approach will prevent
anyone to sign in to OnlineSafetyPAL
as you.
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SSL:
OnlineSafetyPAL uses SSL
(secure sockets layer) which
ensures that your connection
and information are secure
from outside inspection.
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Encryption:
OnlineSafetyPAL uses 40-bit
or 128-bit encryption (whichever
your browser supports) to
make your information unreadable
as it passes over the Internet.
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Automatic
Sign Out: In
addition, OnlineSafetyPAL
automatically signs you
out of a session if you
are inactive for a predefined
number of minutes (usually
fifteen minutes). It is
best if you sign out immediately
after you are finished viewing
reports and making any changes
to your account settings.
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Trial Membership |
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Can I try
OnlineSafetyPAL without becoming a member?
Yes, we offer FREE 7-day, no risk trial
memberships on a one-time basis.
Since we make limited number of trial
memberships available, we would like
to offer them to as many families as
possible. We request our trial members
not to abuse this privilege.
To sign
up for a FREE 7-day trial, please
click
here. |
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I have a
trial membership. Why does OnlineSafetyPAL
require a credit card?
We require a valid credit card for every
OnlineSafetyPAL signup. This is to verify
account information and ensure your
identity. We accept all major credit
cards, including Visa, MasterCard and
Discover, as well as debit cards with
Visa or MasterCard logos. We're unable
to accept checks, money orders and purchase
orders at this time. We apologize for
any inconvenience this may cause.
Your credit card will not be charged
during your trial membership. Please
note that we may validate your card
by authorizing the membership fee at
the time you sign up. No money leaves
your account, but the authorization
may show up on your statement for a
short period of time before it lapses.
Once you sign up for a full membership
we will charge your account as per the
billing information that you provide
us with. |
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Gift Membership |
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How
do I buy a Gift Membership?
Simply go to Gift
Membership and you can purchase
one or as many as you would like online. |
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Can
I buy a Gift Membership for someone
who's already a member?
Yes, simply go to our Gift
Membership page to purchase a Gift
Membership for someone who is already
a member. |
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When
will Gift Membership take effect? The
day I purchase it or the day the recipient
uses it?
The Gift Membership will take effect
the day that it's redeemed by the recipient.
Please note that the Gift Memberships
that are not activated within one (1)
year after date of issue will, without
further notice, lapse on the day following
the anniversary date of issue of the
Gift Membership. |
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Do
I need to activate my Gift Membership
within a year?
Yes, if you were not a member of OnlineSafetyPAL
when you received your gift membership
then you must activate your Gift Membership
within one (1) year after date of issue.
Gift Memberships that are not activated
within one (1) year after date of issue
will, without further notice, lapse
on the day following the anniversary
date of issue of the Gift Membership.
If you were already a member of OnlineSafetyPAL
when you received the Gift Membership
then your Gift Membership will automatically
start on the day after your current
membership expires. |
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What
happens when my Gift Membership period
ends?
Before the end of your paid Gift Membership
period, you’ll be reminded to
roll over to a full membership. We hope
that you continue your membership and
not let it lapse as you would have to
go through the entire registration process
and lose your recorded data and personal
settings and preferences on the OnlineSafetyPAL
server. |
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Can
I redeem a Gift Membership on my existing
account?
Yes, Gift Memberships can be redeemed
on existing accounts. You should redeem
your Gift Membership after your current
membership expires. Please contact
us if you have any further questions
regarding this matter. |
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How
do I use a Gift Membership?
Go to the Gift Memberships page and
follow the easy step-by-step instructions
to redeem your Gift Membership. |
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How
do I get cash back or refund on the
membership I received as a gift?
Please note that there is no refund
offered to members who received their
membership as a gift. |
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My OnlineSafetyPAL Account |
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How much
storage space do you allow OnlineSafetyPAL
members to have in their account?
We recommend that you delete or download
your reports from your account after
viewing them, in order to stay within
the disk quota of 5 MB per computer.
You can check your storage space and
delete/download reports to make room.
In order to optimize the 5 MB of storage
space allowed we recommend that you
choose low frequency of recording data
(say every 5 minutes as opposed to every
30 seconds) and to save your screenshots
in low resolution, (as opposed to saving
in high resolution). You should also
either download or delete older data
periodically to keep enough room for
the new data to be uploaded from your
family PC. Based on the aforementioned
factors and on how heavily your PC is
used you can greatly reduce the storage
constraint for your OnlineSafetyPAL
account.
A typical 8-hour day of recording will
consume approximately 8 to 10 MB of
storage space in your OnlineSafetyPAL
account. Please note that this is only
an estimate and your storage usage may
differ based on your settings
and preferences.
Click
here to sign up for a FREE 7-day
trial of OnlineSafetyPAL. |
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How
do I update my personal account settings?
Please log in to your OnlineSafetyPAL
account and go to My Account. You can
update your account settings, including
your login email, password, notification
email and mobile number. |
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How
do I change the email address I use
for signing in to my OnlineSafetyPAL
account?
Please log in to your OnlineSafetyPAL
account and click on "Change
Login Email" to follow simple instructions
to change your login email address.
You must have access to your current
login email address as a verification
email with an activation link is sent
to it before the new login email address
is activated.
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I
forgot my password, what do I do?
We'll be happy to remind you of your
password at any time.
1. Please go to
the Login
area of the OnlineSafetyPAL,
2. Enter
your Email address in the "Forgot
Password?" form 3.
Click "Submit".
We will send your password
in plain text via email.
Remember: Your
own email address is the key to your
OnlineSafetyPAL account - it is unique
to you.
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I
want to change my password, what do
I do?
You can change your password at any
time after you sign in.
1.
After you Sign in.
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Click "My Password".
3.
Enter your current password in the "Current
Password" field.
4.
Enter your new password in the "New
Password" field.
5.
To confirm, enter your new password
again in the "Re-type New Password"
field.
6. When
you are done, click "SUBMIT".
If you change your mind, click "CANCEL".
Tip: Write
down your password and keep it in a
secure place - you will need to enter
it the next time you log on to OnlineSafetyPAL's
Website.
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Installation and System Requirements |
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How
easy is OnlineSafetyPAL to install and
use?
We have designed OnlineSafetyPAL to
be very easy to install and use. Installation
on your PC should take a few minutes.
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